The Partnership for Supply Chain Management Job Description
TITLE: Client Services & Procurement Specialist
REPORTS TO: Procurement & Client Services Manager
LOCATION: Project Management Office, Woerden, NL (PMO-NL)
STATUS: Full-time
Organization description
The Partnership for Supply Chain Management (PFSCM) strengthens, develops, and manages secure, reliable, cost-effective, and sustainable global supply chains to improve the health and well-being of people in low- and middle-income countries through increased access to quality and affordable health products. We help governments, non-profit organizations, and humanitarian agencies to achieve their public health goals through cost-saving procurement, efficient logistics, pharma-grade storage, last-mile delivery solutions, and real-time data tracking. PFSCM demonstrates its commitment to customer satisfaction and service excellence by upholding an ISO 9001:2015 certified Quality Management System that underpins all our processes, systems, and services.
PFSCM is a subsidiary of one of the leading international health consultancy organizations in the US — JSI Research & Training Institute, Inc. (JSI). In addition to our project management headquarters in Washington D.C., in the U.S., and our operational facility in Woerden, in the Netherlands, we have access to 50 other JSI offices around the world.
Within PFSCM’s global structure, approximately 140 seconded staff members from more than 55 countries contribute to the impact achieved through PFSCM’s services. PFSCM’s diversity of thought and culture allows us to engage fully with our clients and each other. We believe we can achieve our mission by upholding our purpose- and results-driven cultural style. We do this by creating an environment where staff can demonstrate our cultural values of collaboration, learning, proactivity, problem-solving, and outcome orientation on a daily basis.
Overall responsibilities
The Client Services & Procurement Specialist is expected to serve as the procurement and order fulfilment expert for assigned countries within the Client Services Unit and utilize vendor technical expertise for various pharmaceutical and non-pharmaceutical products. The Specialist is responsible for managing the smooth procurement or ordering process of quality-assured, health-related commodities. The Specialist is expected to ensure compliance with PFSCM, funder and/or client requirements and is expected to define corrective actions in cases of irregularities.
The Client Services & Procurement Specialist is responsible to manage the smooth implementation of daily ordering and procurement operations. The Specialist is the funders/clients and vendor’s point of contact for order and related communications and is expected to provide customer service excellence to all stakeholders. The Specialist is expected to provide regular status updates on orders and address questions, concerns and/or change requests that the client or principal recipient may have in coordination with Client Services and Strategic Supply Chain Units, project director, and other stakeholders as needed.
The Client Services & Procurement Specialist is also responsible for maintaining data accuracy from the request to the of purchase order confirmation from the vendor; and for working with the Logistics Unit to ensure the supply chain is established and executed to PFSCM and the funder/client’s key performance indicators (KPIs). PFSCM procurement activities are carried out as per standard operating procedures (SOPs), either in-house SOPs and/or those determined by the funder or client.
Specific responsibilities
Procurement and Order Administration:
Client Relationship Management:
Administration:
Qualifications
Professional and Technical Knowledge
Interpersonal skills/Communication
Priority Setting, Problem Solving, & Detail Orientation
Disclaimer:
JSI R&T is an Equal Opportunity, Affirmative Action Employer committed to workplace diversity. We are committed to providing equal employment opportunities for all qualified applicants and employees without regard to age, race, color, national origin, ancestry, creed, religion, gender, disability, marital status, gender identity, sexual orientation, sexual preference, genetic information, political affiliation, or protected veteran status in any employment decisions. M/F/V/D
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