Partnership for Supply Chain Management (PFSCM)
TITLE: Sourcing Manager
REPORTS TO: GHSC Project Director
LOCATION: Project Management Office in Arlington, VA, USA (PMO-US) or Woerden, NL (PMO-NL)
PFSCM strengthens public health supply chains, ensuring lifesaving commodities are accessible and available to communities in hard-to-reach places. We help donors, governments, non-profit organizations, and humanitarian agencies achieve their public health goals through cost-saving procurement, efficient logistics, pharmaceutical-grade storage, and real-time data tracking. PFSCM demonstrates its commitment to customer satisfaction and service excellence through our ISO 9001:2015 certified Quality Management System, which underpins all of our processes, systems, and services.
PFSCM is recruiting to fill multiple positions for the anticipated global healthcare supply chain (GHSC) proposal(s). The anticipated project(s) will work to procure and deliver priority health products for a number of priority program areas (HIV/AIDS, diagnostics, malaria, family planning, and maternal and child health), improve the capacity of global health supply chains and enhance the ability of in-country supply chains to support end-user health commodity availability. The project(s) is/are expected to support countries to build resilient and sustainable supply chains which deliver high quality, life-saving pharmaceuticals, diagnostics, and medical supplies to support the highest possible level of health and quality of life for all its citizens. If awarded, the project(s) are anticipated to start late-2021.
The Sourcing Manager is expected to provide effective management of contracted and non-contracted suppliers responsible for the international supply of commodities for our USG contract ensuring cost effective, as-promised delivery performance, and visibility. The Sourcing Manager is responsible for the sourcing, contracting, onboarding, and performance management of all suppliers under PFSCM’s and the client’s policies and procedures. The Manager is expected to identify sourcing opportunities and convert these into cost saving solutions for both existing and new products, working closely with project’s Procurement Manager, Logistics Manager, and Category Specialists, as well as PFSCM Strategic Supply Chain Unit, Technical Advisors, Quality Assurance, and other Units.
The Sourcing Manager is expected to identify continuous improvement opportunities to ensure client demands and contractual obligations are met for the procurement of all commodities. The Manager is a key contributor to the strategic design and implementation of the sourcing strategy for the project, working with the Strategic Supply Chain Unit.
The Sourcing Manager is responsible to manage the overall performance of suppliers to exceed expectations and achieve key performance indicators by working collaboratively with project teams. The Manager is expected to lead relationship management with key suppliers on planning and performance matters. The Sourcing Manager is additionally responsible to keep abreast of market trends and build effective partnerships, sharing gained knowledge across the project and PFSCM.
The Sourcing Manager directs and manages the Sourcing Unit within the GHSC Project team and is responsible for Unit performance on key performance indicators and staff management, development, support, and coaching of the staff members.
- Provide technical leadership and performance management for sourcing and supplier services, in collaboration with the Procurement Manager, Logistics Manager, and Project Director, and in cooperation with PFSCM Strategic Supply Chain and Quality Assurance Units.
- Serve as supplier relationships manager for PFSCM-contracted suppliers, including onboarding and organization of periodic business reviews with cross-cutting participation by Procurement staff.
- Manage implementation of contract awards to designated suppliers, working closely with Procurement staff.
- Source alternative suppliers to complement the project’s strategies and lead their on-boarding in compliance with PFSCM policies and standard operating procedures including access to business operating systems.
- Manage tracking of prices paid under new awards vs. baseline costs.
- Assist in building sourcing and supplier knowledge to develop and implement supplier and contract management as well as category spend strategies, working with the Project team.
- Collaborate to maintain and improve the sourcing scorecard that can be used to manage overall suppliers’ performance against project expectations.
- Represent the project in stakeholder meetings, conferences, and industry panels by creating, presenting, and participating in presentations and strategic discussions.
- Engage with the international supplier community and stay updated on current and upcoming global trends. Collect and disseminate relevant market information and knowledge via PFSCM (social) media and other internal communications mechanisms.
- Participate in incident investigation meetings and work with applicable internal and external stakeholders to bring incidents to a resolution including any claims arising.
- Develop, maintain, and manage to standard operating procedures and work instructions, including continuous improvement reviews and updates.
- Lead and manage the Sourcing Unit in full accordance with USG rules and regulations, including quality standards, and PFSCM policies, standard operating procedures, and work instructions.
- Manage staff and unit performance at a global level and individual level (including external and internal KPIs), and periodically evaluate the performance of individual staff.
- Develop and maintain an on-boarding training program and regular refresher training for internal teams, new hires, and external stakeholders for alignment on processes and SOPs.
- Master’s degree in procurement, supply chain management, business management, other relevant field or equivalent experience. Or Bachelor’s degree plus 5+ years’ experience in health commodity sourcing and procurement.
- 8+ years’ experience in an international procurement environment, in a health care environment preferable pharmaceutical/chemical/food industry or a pharmaceutical/medical supply wholesale environment.
- Familiarity with USG rules and regulations for medicine logistics is required.
- Specific experience in sourcing and/or procuring healthcare commodities in any one of the following program areas; HIV, malaria, family planning, or maternal and child health, is preferred.
- A strong knowledge of the challenges involved in providing an effective, reliable, and quality-assured supply chain in the developing world.
- Knowledge of the international pharmaceutical and medical supply market, with specific reference to the essential drug commodities required for laboratory equipment, viral load, early infant diagnostics, and rapid diagnostic testing equipment.
- Experience working in or supporting public health or supply chain programs in LMICs is desired.
- Strong leadership and proven ability to recruit, direct, train, and manage a team of personnel.
- Strong negotiation skills, contracting, and service-level agreement management experience at a senior level.
- Experience successfully managing external relationships with a wide variety of stakeholders in multi-cultural environments and in diverse locations internationally, including senior US and foreign government officials.
- Strong action management including the ability to manage project in the most cost efficient manner; resourcefulness, initiative, maturity of judgement, and the ability to make sound decisions under pressing conditions.
- Strong organization skills with an eye for details, ability to plan, prioritize, and implement day-to-day operations in a timely manner in a fast moving, dynamic and time-bound environment.
- Strong interpersonal skills with client relations and customer service experience and an ability to work across disciplines and in diverse locations internationally.
- Excellent written/verbal communication and interpersonal skills with strong sense of customer service. Fluency in English and another business language preferred.
- Experience with continuous improvement initiatives and change management projects.
- Advanced computing skills in standard software systems and ERP or procurement/supply chain management software.
- Willingness and availability to travel, and perform other duties as required.
- Must be authorized to work in the United States of America or the Netherlands.